Overview

Account deletion is a destructive action, so review organization ownership and export anything you need before continuing.

This article is written as a practical reference for delete or close an account. Follow the steps in order the first time, then use the headings and screenshots as landmarks when you return later. The screenshots reflect the current Open Accessible Cloud layout shown in September 2026, so labels may move slightly as the dashboard evolves.

Where to look in the dashboard

Use the interface landmarks below to get to the right place before making changes. The screenshots are included as guidance so you can match the documentation to what you see in the dashboard.

Delete Account is at the bottom of the Profile page.
Delete Account is at the bottom of the Profile page.Scroll past security and browser sessions to Delete Account. Review the warning carefully because account deletion is intended to be permanent.

Before you begin

Confirm that you are signed in to the correct account and, when applicable, that the organization selector in the upper-right corner shows the organization you intend to manage. If you work with multiple websites, verify the domain before changing settings.

For changes that can affect a live site, take note of the current configuration first. A screenshot, copied setting value, or short change note makes rollback much easier. Avoid changing unrelated options at the same time; smaller changes are easier to verify and troubleshoot.

Understanding the account and organization menus

The dashboard separates personal account settings from organization settings. Your name in the upper-right corner opens personal controls such as Profile & 2FA and Personal API Tokens. The organization name opens organization-level controls, including Organization Settings and creating another organization.

This distinction is important when troubleshooting permissions. A change to your personal profile does not automatically change organization membership, and organization membership does not replace your personal password, passkey, or authenticator configuration.

Step-by-step workflow

  1. Identify whether the task is personal or organizational. Personal controls are under your user name; organization controls are under the organization name.
  2. Open the exact settings area shown in the screenshots. Read the surrounding labels before saving so you do not confuse similarly named account and organization options.
  3. Make the smallest necessary change. For security settings, add the new factor or credential before removing an older working method whenever the interface allows it.
  4. Verify the result. Refresh the page and, for sign-in changes, test a new session before considering the change finished.
  5. Record important ownership changes. If you add or remove team members, note who owns the organization and who can administer it.

Important details

Before deleting your personal account, confirm whether you are the owner of an organization that must continue operating. Transfer or otherwise resolve ownership first so websites, credentials, and team access are not stranded.

The Profile page places Delete Account below Browser Sessions. That separation is intentional: if the problem is a lost device or suspicious session, logging out other browser sessions and changing your password may solve the security issue without deleting the account.

How to verify the result

Do not stop at the saved confirmation. Reload the relevant page and confirm the visible state matches what you intended. If the change affects authentication, open a fresh browser session. If it affects a website, test the public page as a visitor rather than only the dashboard.

For user-facing changes, check with keyboard input, browser zoom, and a narrow mobile viewport. Watch for overlapping fixed controls, clipped dialogs, focus that disappears off-screen, or settings that reset unexpectedly after navigation.

Troubleshooting

If the dashboard does not match these screenshots, first confirm you are in the correct organization and account. UI labels can also change over time, so look for the same concepts—Websites, API Keys, Secrets, organization settings, or Profile & 2FA—even if the exact placement has moved.

For website problems, check the browser developer console and network panel. Look for blocked scripts, 404 responses, Content Security Policy errors, or requests being stopped by a consent manager or extension. For account problems, try a private window and verify that the email address and organization membership are correct before resetting credentials.

Use descriptive names for websites, keys, tokens, secrets, and team roles. Clear names reduce the chance of editing the wrong resource and make audits easier months later. Avoid putting sensitive values into screenshots, tickets, documentation, or public source repositories.

Review access periodically. Remove old sessions, unused credentials, and team members who no longer need access. For production integrations, document where each credential is used and who is responsible for rotating it.

Next steps

After completing delete or close an account, return to the documentation home page and use search to find the next related workflow. Search accepts normal phrases, so queries such as “website branding,” “2FA,” “API token,” or “installation” will surface related guides.

If you are troubleshooting, keep the page URL, browser name, approximate time, and a concise set of reproduction steps. Those details make it much easier to distinguish an account configuration issue from a website integration issue.